Returns & Exchanges
We want you to be completely satisfied with your Wax London pieces, which is why we offer a 30-day return window for all unworn and unwashed items. Our streamlined process ensures that if a fit isn't quite right, you can easily exchange it or receive a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Ship It Back
Generate and print your prepaid shipping label from the portal, then drop off your package at the nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing